In 2006, small and medium-sized businesses accounted for just 7.8 percent of a $50 billion business process outsourcing market, according to Gartner. Those numbers are expected to grow; however, many SMBs are still wary of farming out parts of their businesses. Some BPO specialists are trying to change perceptions as they cater to smaller firms--businesses that may need their services the most.
Source: CRM Buyer