Thomas Miller, the insurance provider with a focus on transportation, has launched the Thomas Miller Claims Management (TMCM) service. The operation is based in Newcastle upon Tyne in the United Kingdom. By outsourcing claims management to TMCM, transport providers can better address such issues as rising financial costs, shortages of qualified staff and the growing complexity of retained risk, the company claimed. A number of Thomas Miller's clients approached the insurer and asked it to take over some or all of their claims functions, according to TMCM chief executive Peter Jackson. TMCM's team of specialists can handle a wide range of claims, from routine customer complaints to high-value litigation, while providing emergency response anywhere in the world, the company said. Jackson previously led the Thomas Miller team response for managing the U.K. P&I Club's crew and passenger shipping claims. The company's co-founder, Patrick Bond, is also a P&I veteran who has worked as a claims consultant with an emphasis on handling emergencies and claims negotiations.
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