Webinar Description

Customer expectations for uptime, reliability, and service quality are higher than ever. At the same time, organizations are managing increasingly complex assets, aging infrastructure, and growing pressure to improve efficiency and profitability.

In this session, explore how leading organizations are connecting asset maintenance and field service using AI, predictive technologies, and real-time asset insights. Learn how companies are optimizing maintenance and service operations, guiding technicians with intelligent recommendations, and orchestrating end-to-end processes across supply chain, service execution, and finance.

Discover how integrated asset maintenance and field service powered by AI enables organizations to move from reactive repairs to proactive and outcome-based service models—where asset performance, uptime, customer satisfaction, and profitability are directly connected.

Customer expectations for uptime, reliability, and service quality are higher than ever. At the same time, organizations are managing increasingly complex assets, aging infrastructure, and growing pressure to improve efficiency and profitability.

• In this session, explore how leading organizations are connecting asset maintenance and field service using AI, predictive technologies, and real-time asset insights. Learn how companies are optimizing maintenance and service operations, guiding technicians with intelligent recommendations, and orchestrating end-to-end processes across supply chain, service execution, and finance.
• Discover how integrated asset maintenance and field service powered by AI enables organizations to move from reactive repairs to proactive and outcome-based service models—where asset performance, uptime, customer satisfaction, and profitability are directly connected.

Speakers:

Lucas Hubacher, Senior Director – Global Domain Advisory, Supply Chain Management, Service and Asset Management, SAP
Friederike Mundt, Product Marketing Manager, SAP

Moderator:

Helen Atkinson, Moderator and Managing Editor, SupplyChainBrain