• Advertise
  • Contact Us
  • About Us
  • Supplier Directory
  • Login
  • Subscribe
  • Logout
  • My Profile

  • CORONAVIRUS
  • LOGISTICS
    • Air Cargo
    • All Logistics
    • Express/Small Shipments
    • Facility Location Planning
    • Freight Forwarding/Customs Brokerage
    • Global Gateways
    • Global Logistics
    • Last Mile Delivery
    • Logistics Outsourcing
    • LTL/Truckload Services
    • Ocean Transportation
    • Rail & Intermodal
    • Reverse Logistics
    • Service Parts Management
    • Transportation & Distribution
  • TECHNOLOGY
    • All Technology
    • Artificial Intelligence
    • Cloud & On-Demand Systems
    • Data Management
    • ERP & Enterprise Systems
    • Forecasting & Demand Planning
    • Global Trade Management
    • Inventory Planning/ Optimization
    • Product Lifecycle Management
    • Sales & Operations Planning
    • SC Finance & Revenue Management
    • SC Planning & Optimization
    • Sourcing/Procurement/SRM
    • Supply Chain Visibility
    • Transportation Management
  • GENERAL SCM
    • Business Strategy Alignment
    • Education & Professional Development
    • Global Supply Chain Management
    • Global Trade & Economics
    • HR & Labor Management
    • Quality & Metrics
    • Regulation & Compliance
    • SC Security & Risk Mgmt
    • Sustainability & Corporate Social Responsibility
  • WAREHOUSING
    • All Warehouse Services
    • Conveyors & Sortation
    • Lift Trucks & AGVs
    • Order Fulfillment
    • Packaging
    • RFID, Barcode, Mobility & Voice
    • Robotics
    • Warehouse Management Systems
  • INDUSTRIES
    • Aerospace & Defense
    • Apparel
    • Automotive
    • Chemicals & Energy
    • Consumer Packaged Goods
    • E-Commerce/Omni-Channel
    • Food & Beverage
    • Healthcare
    • High-Tech/Electronics
    • Industrial Manufacturing
    • Pharmaceutical/Biotech
    • Retail
  • REGIONS
    • Asia Pacific
    • Canada
    • China
    • Europe
    • Latin America
    • Middle East/Africa
    • North America
  • THINK TANK
  • PODCASTS
  • VIDEOS
  • WHITEPAPERS
Home » Culture is Key: Sustaining the Business Eco-system

Culture is Key: Sustaining the Business Eco-system

February 18, 2009
Jhana Senxian, Sustainability & Corp. Responsibility practice leader, Aberdeen

Before business processes can be transformed, the Best-in-Class have demonstrated that a cultural and people-centered transformation often makes the difference between good results and great results-or even between wild success and dramatic failure.

Recent Aberdeen research on sustainability initiatives has revealed that top performers place the transformation of enterprise culture at the center of their sustainability and corporate responsibility platforms. For example, results from studies of supply chain and retail sector initiatives have demonstrated that sustainability is as much about change in organizational culture as it is about process transformation.  Accordingly, vision, leadership, education and communication are as important as changes in operational processes and technology. In two studies performed in 2008, Building a Green Supply Chain, from March, and Getting from Green to Gold, done in July, culture was found to be the linchpin to sustainability success.

Best-in-Class organizations are differentiated from their Average and Laggard peers by a greater commitment to a holistic and coordinated vision, driven by an executive champion, and supported by a culture of robust education, communication, and data sharing.

While the Best-in-Class significantly outperformed their Average and Laggard peers in both studies, the retail Best-in-Class significantly distinguish themselves from the supply chain Best-in-Class in the following ways:

• 56 percent of the retail Best-in-Class have had their initiatives in place for 6+ years-31percent of which have had their initiatives in place for more than 10 years

•  13 percent of the supply chain Best-in-Class have had their initiatives for 6+ years-of which only 9 percent  have had an initiative for more than 10 years

• 72 percent of the supply chain Best-in-Class communicate performance to internal stakeholders, quarterly-88 percent of the retail Best-in-Class communicate to their internal stakeholders, monthly

• 72 percent of the supply chain Best-in-Class communicate their sustainability progress  to their external stakeholders, yearly -84 percent of the retail Best-in-Class communicate progress to their external stakeholders, quarterly

The retail Best-in-Class are more closely engaged with their stakeholders and are more aggressively communicating their vision and progress around their sustainability and CR goals. Best-in-Class retailers are 19 percent more likely to engage in educating their internal stakeholders than are the best performing supply chain respondents-these are major organizational differences that deeply impact the culture and success of CR initiatives which are based upon shared visions and goals.

Study results further showed a major difference between Best-in-Class adoption levels of key technological enablers. While 19 percent of supply chain top performers utilize role-based dashboards calibrated to sustainability goals and performance, a full 44 percent of top performing, sustainability-engaged retailers have adopted this method of data and performance tracking and sharing. Though leveraged by education and communication, effective CR performance depends on an array of complex, quantitative and qualitative data delivered to and acted upon by an individual or team, in the appropriate job role. Role-based sustainability dashboards facilitate the structured sharing and understanding of enterprise goals, at multiple levels.

The Outlook

Top performing organizations leverage the power of collaboration, communication, education, and leadership with both internal and external stakeholders. The depth and dynamism of needed process changes must be supported by deep and dynamic changes in enterprise culture.

RELATED CONTENT

RELATED VIDEOS

Business Strategy Alignment Global Supply Chain Management Sustainability & Corporate Social Responsibility Consumer Packaged Goods Retail
KEYWORDS Business Strategy Alignment consumer packaged goods Global Supply Chain Management Retail sustainability
  • Related Articles

    Improving Your Approach to System Improvement Is Key to Success

    Digital Experience Innovations Will Be Key To Sustaining Retail, Studies Say

    Sorry, But Your CRM System Is Not a Business-to-Business Database

Jhana Senxian, Sustainability & Corp. Responsibility practice leader, Aberdeen

Culture is Key: Sustaining the Business Eco-system

More from this author

Wake up to Coronavirus Updates and the latest Supply Chain News!

Subscribe to our Daily Newsletter

Timely, incisive articles delivered directly to your inbox.

Popular Stories

  • Coronavirus-watch-Armada

    Virus Update: Biden Seeks $1.9 Trillion for Relief Bill; India to Supply Millions of Vaccine Doses to Neighbors

    Coronavirus
  • U.S. and China Trade

    How China Won Trump’s Trade War and Got Americans to Foot the Bill

    Global Supply Chain Management
  • Obtaining Adequate Supplies of PPE in the Pandemic

    Watch: Obtaining Adequate Supplies of PPE in the Pandemic

    Coronavirus
  • AT&T

    How the Pandemic Has Altered AT&T’s Global Sourcing Strategy

    Coronavirus
  • Chip Shortage Hits Global Automakers

    Chip Shortage Hits Global Automakers

    Coronavirus

Digital Edition

Scb home issue 27

2020 Supply Chain Innovator of the Year

VIEW THE LATEST ISSUE

Case Studies

  • LSP Saves Customer $1.5 Million a Year With MPO Global Inbound Management

  • Auto Supplier Wows Key Client Using riskmethods Supply Chain Savvy

  • Integrating Shipping and Compliance Saves Conglomerate Millions

  • How a Consumer Goods Giant Upped Its On-Time Delivery Performance

  • LSP Wows Global Client, Quickly Advances to Become End-to-End Provider

Visit Our Sponsors

6 River Systems ArcBest Armada
aThingz BluJay Burris Logistics
DSC Logistics DCSA (Digital Container Shipping Association) DHL Resilience360
Genpact GEP Honeywell Intelligrated
Infor Logility Magnitude Software
MPO Old Dominion Oliver Wight
OpenSky Ports America Purolator
QAD Precision Red Classic Riskmethods
TGW Systems Transportation Insights Watson Land Company
Westfalia Technologies Workjam Yang Ming
  • More From SCB
    • Featured Content
    • Video Library
    • Think Tank Blog
    • SupplyChainBrain Podcast
    • Whitepapers
    • Webinars
  • Digital Offerings
    • Digital Issue
    • Subscribe
    • Manage Your Subscription
    • Newsletters
  • Resources
    • Events Calendar
    • SCB's Great Supply Chain Partners
    • Supplier Directory
    • Case Study Showcase
    • Supply Chain Innovation Awards
    • 100 Great Partners Form
  • SCB Corporate
    • Advertise on SCB.COM
    • About Us
    • Privacy Policy
    • Contact Us
    • Data Sharing Opt-Out

All content copyright © 2016 - 2018 Keller International Publishing Corp All rights reserved. No reproduction, transmission or display is permitted without the written permissions of Keller International Publishing Corp

Design, CMS, Hosting & Web Development :: ePublishing