Wellington Technologies of Westlake, Ohio, was threatened by its own success. Founded in1996, the authorized Hewlett-Packard 3000 and 9000 maintenance provider had signed a contract with one of the largest communications providers in the world in 2007. The scope of the win was beyond the capabilities of its existing parts delivery system.

"Our delivery system at the time was putting parts on every one of our sites. That would not work with this engagement," says Duane Ahrens, Vice President of Service and Delivery for Wellington. "We did not have the resources to manage a large number of depots." What's more, Wellington had a parts delivery time line agreement with its customers that had penalties. After being hit with those penalties, Ahrens knew he needed the help of outsourcing to meet these delivery challenges and enhance its capabilities.

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