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Home » Manufacturers, Are You Ready for Consumer Product Safety Commission That's Coming in 2011?

Manufacturers, Are You Ready for Consumer Product Safety Commission That's Coming in 2011?

November 8, 2010
Industry Week

No matter how extensive your design process may be, it is almost impossible to foresee all product failure modes and eliminate them. Consumers think up new ways to use and abuse products that you never anticipate. And then there is the irritating intervention of physics -- no matter what you do, in some cases, glass will break, electrical connections will corrode and overheat, and water will leak.

Most information on product failures comes from consumers. Most manufacturers have a toll-free hotline staffed by call takers who can diagnose consumer problems and arrange for service if necessary.

Consumers can also complain to the Better Business Bureau, the local TV station or the  countless blogs and websites that collect consumer complaints.

Now Congress has created a new public repository of consumer product complaints. The law passed in 2008 to respond to excessive lead in children's toys contained a requirement that the Consumer Product Safety Commission (CPSC) implement a searchable electronic database of consumer complaints by March 2011.

Are you ready for it?

Read Full Article

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Global Supply Chain Management Quality & Metrics Regulation & Compliance Supply Chain Security & Risk Mgmt Sustainability & Corporate Social Responsibility Food & Beverage
KEYWORDS Food and Beverage Global Supply Chain Management Quality & Metrics Regulation & Compliance SC Security & Risk Mgmt Supply Chain Analysis & Consulting sustainability
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