It's no secret that business-to-business buyers have come to expect the same ease and convenience of online buying they enjoy for personal shopping experiences when it comes to making corporate purchases.

Twenty-seven percent of Americans say they will spend less on gifts this holiday period, but around the same number (32 percent) will direct more of their present-buying dollars to Amazon. In particular, big-spenders will drive an expected holiday boost for the giant online retailer, with 27 percent of people earning over $150,000 a year saying they will spend more on Amazon. The survey was conducted online on December 4th, 2012. Two thousand consumers in the U.S. participated in the survey.

Best Buy recently removed e-mail support from its web site, a move the company said was designed to improve response and to give customers the kind of interactions they seek. The problem with this change is twofold.

If you're looking for more evidence of the bipolar nature of mobile shoppers, look no further. The Harris Poll people have what you need. In what should be called the NIMBY (Not In My Backyard) effect, some 66 percent of Americans polled said they expect mobile payments to eventually replace payment cards and even cash-but not their cards and cash.