In a move that it says puts it on equal footing with Prime Now's domestic coverage, crowdsourced same-day delivery provider Deliv has expanded to 1,400 U.S. cities in 33 markets, up from 19 markets previously - allowing retail customers like Macy's and Best Buy to greatly increase the range of their services.

It's no secret that Generation Z consumers (aged approximately 13 to 21) are highly connected and digitally immersed. In response, marketers have been quick to focus all their energy on trends like video and branded filters in an attempt to cater to these digital natives through Instagram, Snapchat and other mobile apps.

Almost half of North American and European consumers surveyed by the Chief Marketing Officer (CMO) Council say they will abandon a brand and take their money elsewhere if they continuously encounter a poor, impersonal or frustrating customer experience across channels of engagement.

After pulling the plug on a vendor pilot program last year, Target is testing its own internal app for curbside pickup in Minneapolis, using associates to kick the tires on its performance before rolling it out to customers.

Looking for another avenue to boost flat store sales, JC Penney is opening 500-square-foot toy shops in all of its brick-and-mortar locations, the company announced - pitting it against the likes of Toys R Us and Amazon as well as discount retailers like Wal-Mart and Target in the $20bn market.

Global energy investment fell by 12 percent in 2016, the second consecutive year of decline, as increased spending on energy efficiency and electricity networks was more than offset by a continued drop in upstream oil and gas spending, according to the International Energy Agency's annual World Energy Investment report.

You've selected a warehouse management system (WMS) for your multichannel retail operation. Implementation is often where things get tricky for supply chain managers.

As the retail landscape continues to evolve, businesses are finding innovative ways to appeal to consumers' need for online convenience while still attracting brick-and-mortar traffic. How? One solution is to implement buy online pickup in store (BOPIS), which allows shoppers to reserve products online for easy pickup at a nearby location.