The Amazon effect is raising consumer expectations for delivery services - expectations that logistics providers are struggling to meet without degrading margins, says Robert Lieb, supply chain management professor at Northeastern University. Lieb discusses this and other trends revealed in the annual survey of global 3PL CEOs.

Retailers are moving away from liquidating outdated inventory for a set price of pennies on the dollar, says Jeremy Witte, COO of Genco Marketplace. Instead they are looking to partners to maximize liquidation returns through a network of secondary merchants.

The focus of RFID in the supply chain has shifted from case tagging to item tagging, says Ann Grackin, CEO of ChainLink Research. Grackin explains why this is so and details other areas of the supply chain where RFID is being embraced.

Managing the multiple relationships in today's supply chains requires a new level of cross-functional business processes, says Doug Lambert, director of the Global Supply Chain Forum at Ohio State. He identifies eight critical processes and explains methods for implementing them.

The biggest barrier to innovation in global supply chains is the inability of companies to identify and then quickly react to opportunities, says Corey Rhodes, vice president-Americas at Amber Road. He discusses the reasons behind these shortcomings and steps to remedy them.

Transportation professionals may talk to their peers in marketing and finance, but often there is little real understanding of how decisions impact customer service and, ultimately, the bottom line. Steven Raetz and Kevin McCarthy, executives at C.H. Robinson, discuss a paper they co-authored on bridging this communications gap.

Retailers, particularly big box stores, are demanding more customized packaging of products, which increases demand for contract packaging services, says Dave Mabon, president of contract packaging at Genco. With margins that average 30 to 40 percent, this presents a huge opportunity for service providers.

Providing parts and sub-assemblies to automotive production lines is a highly complex activity, requiring rapid, automated sequencing and sophisticated error proofing. Bo Cheng, director of the automotive business at Comprehensive Logistics, explains how his company is keeping pace as automotive volumes return to pre-recession levels.