When Esquire Express got into the same-day delivery market 25 years ago, it primarily moved documents for law firms, says President Steve Howard. The internet killed that business, but it also created a new market in same-day delivery of tangible goods. Esquire has thrived by partnering with 3PLs and their retail clients to deliver the same day.
Today's supply chains are so complex and change so rapidly that optimization efforts often are overtaken by events, says Mike Comstock of Grand Canal Solutions. Planning needs to become much more dynamic, with analytics adapted to make optimization a continuous process, he says.
The goal for 3PLs always is to negotiate a win/win contract with existing and new customers, says Mike Bautch of Universal. He offers insights and examples on how to create win/win relationships that keep improving over the years.
Supply Chain operations increasingly are impacted by corporations' quality assurance and quality control programs, says Laurel Nelson-Rowe, managing director of the American Society for Quality. She discusses the importance of these programs in protecting brand reputations and ensuring customer satisfaction.
John Reichert, director of supply chain execution solutions at Tecsys, discusses factors driving increased demand for 3PL services and describes the type of provider best positioned to leverage this growth environment.
Truckload marketplace Transfix is adding a new dimension to matching drivers with available loads, says CEO Drew McElroy. By making greater use of smartphones, McElroy says Transfix makes more efficient matches, which reduces empty miles and driver wait times.
SmartCentres, the largest shopping center developer in Canada, has launched a popular drive-in pickup service for e-commerce customers. Located at existing shopping centers, Penguin Pickup accepts deliveries from any online retailer.
Mergers and acquisition in the 3PL industry are on the upswing, with deals in the first two quarters of this year outpacing all of last year, says Ronald Lentz of G2 Capital Advisors. Lentz looks at factors driving this trend and other issues impacting the industry's financial health.
Contract terms being demanded by shippers and consignees in their agreements with logistics providers have become unacceptably onerous and one-sided, says Philip M. Coughlin of Expeditors International. Coughlin details common requirements, such as shifting all risk to providers, which he considers unfair, as well as discussing ideas on how to move forward.