The seventh annual Holiday Shopping Study from Motorola Solutions Inc. finds that overall in-store satisfaction has grown 23 percent in the last six years. Meanwhile, satisfaction with the checkout process and the availability of store associates has increased 32 percent and 23 percent, respectively, since 2008. Retailers need to continue to offer choice and options to shoppers across all channels - online, in-store and mobile. Shoppers also reported a dramatic increase in use of their smartphones for shopping-related activities including mobile couponing.
Accellos Inc., a vendor of supply-chain execution software, is expanded its market presence in Africa through a partnership with South Africa-based Dovetail Business Solutions.
Innovation of the Year: Smart packaging creates right size box for every item shipped from e-commerce centers
Winner: Staples & Packsize International; Runner-Up: PepsiCo; Finalists: LMI, Motorola Solutions, Pa. Liquor Control Board, IBM
The importance of produce traceability has been made devastatingly clear in recent years by well publicized incidents of illness, and even death, due to contaminated lettuce, spinach, cantaloupes and more. While officials in such cases spend weeks tracing the contamination to its source, all growers, wholesalers and retailers suffer market consequences.
The majority of high-tech manufacturers are limited in utilizing their modern enterprise resource planning solutions and understanding how technology innovation can drive greater customer experience, according to a survey conducted by IDC Manufacturing Insights.