Chris and Tope Folayan, two brothers who grew up in Nigeria and attended college in the United States, founded MallforAfrica in 2013. Tope earned an M.B.A. from the Kellogg School of Management at Northwestern. After graduating, he returned to Lagos, while Chris remained in the United States. Their company makes it easier for Nigerians to place online orders for American and British products that are difficult to find in Nigerian stores and that online retailers don't offer directly to most African consumers because of troublesome customs duties and paperwork, shipping costs and the fear of fraud.

Analyst Insight: Delivering a seamless customer experience will demand a more comprehensive approach to inventory visibility across the entire supply chain. Gone are the days of "offline and online" inventories. Retailers must determine how they will create and leverage one view of all of their inventories, where any location now may become a source to fulfill a customer's order. – Melanie Nuce, Vice President of Apparel and General Merchandise, GS1 US

Import cargo volume at the nation's major retail container ports is expected to rise an unusually high 16.9 percent this month over the same time last year as West Coast ports begin to dig out from a backlog of cargo that built up during just-concluded contract negotiations with dockworkers, according to the monthly Global Port Tracker report released today by the National Retail Federation and Hackett Associates.

Online shoppers around the world want the ability to search and shop on multiple channels and devices, expect to see alternate delivery and payment options, and when it comes to shipping and returns, "free" is a driving factor to complete the sale.

Analyst Insight: The retail industry is undergoing massive transformations as a result of three megatrends: technology, globalization and supply chain. New technologies have changed the definition of the word "shopping." Globalization has resulted in products designed for international consumption and manufactured in the country with lowest total delivered cost. Supply chain's role is to support the desires of global customers with an efficient flow of goods, information and cash. The omnichannel supply chain is critical to these transformations, and it should evolve through a Strategy-Structure-Implementation process. – Jim Tompkins, CEO, Tompkins International