The Procter & Gamble Company plans to build a multi-category manufacturing facility in Berkeley County, West Virginia, in the Eastern Panhandle of the state near the town of Tabler Station. When the plant opens in 2017, it will be one of the most advanced and sustainable plants among P&G's global manufacturing and supply-chain operations.

More than 80 percent of retailers plan to increase their customer experience spending in 2015, according to a new survey from SDL, a provider of global customer experience, and Econsultancy.

Toby Brzoznowski, executive vice president of LLamasoft Inc., details the changes he's seen in supply-chain modeling and network design over the last 15 years. And he offers a picture of where the technology and supporting business processes are going.

Omnichannel represents the biggest growth opportunity for the consumer goods and retail industry, according to a report from EY and the Consumer Goods Forum.

The emergence of Big Data poses significant challenges to retail supply chains. But it also offers the opportunity to gain new insights into customer demand. Annibal Sodero, assistant professor at the Walton College of Business University of Arkansas, explains.

Sears Holding Company needed to improve service to online shoppers, to stay competitive with both traditional and e-commerce rivals. Chief supply chain officer Bill Hutchinson and vice president Jeff Starecheski tell how it was done. A finalist in the SupplyChainBrain/CSCMP Supply Chain Innovation Award for 2014.