Analyst Insight: A number of factors are drawing increased attention to the order-to-cash (OTC) process. Achieving a perfect order, one that is filled to completion and arrives at the customer undamaged and properly documented, is under stress from doing new ways of business and increasing customer expectations. - Alex Bajorinas and Jim Morton, both Senior Managers, Ernst & Young LLP

Analyst Insight: Food and beverage companies lag consumer packaged goods companies in corporate performance. With rising raw materials costs and volatility, coupled with increased compliance for food safety, they are facing greater change and increased risk. As they move into 2014, their supply chains are not as mature and their challenges are greater. - Lora Cecere, CEO and Founder, Supply Chain Insights

Will we ever get rid of those dreaded spreadsheets?

Product development has traditionally been seen as the responsibility of research and development (R&D) or engineering departments. Hand-in-hand with product development comes product lifecycle management (PLM), a function which is often wrongly positioned as product data management and thus rarely used to its full potential.

How is your demand forecast like a tabloid psychic? Their record for accuracy is just about the same.

Innovation of the Year: Smart packaging creates right size box for every item shipped from e-commerce centers Winner: Staples & Packsize International; Runner-Up: PepsiCo; Finalists: LMI, Motorola Solutions, Pa. Liquor Control Board, IBM

Why are CEOs allocating more of their valuable time to thinking about their supply chain?

The Defense Logistics Agency tasked partner LMI with helping to develop a more efficient system for managing items with infrequent demands through an innovative system that accounts for need and risk, without sacrificing mission-readiness.