With the Economy Recovering, Can Your Supplier Keep Up with Your Plans for Growth? April 1, 2011 Industry Week
Human-Resources Execs Might Ask Themselves, Are We Using Our 'People Data' to Create Value? March 31, 2011 McKinsey Quarterly
Absent Cross-Channel Sales Ability, You Are at Loss to Give Consumers Service They Demand Today March 31, 2011 CRM Buyer
Recession and Rising Transportation, Labor Costs in Asia Benefit Small Apparel Makers in U.S. March 30, 2011 Business Week
The IT Vendor-Customer Relationship Is Fraught with Disappointment and Worse March 29, 2011 Computerworld
Transition to the Era of Next-Gen Customer Experience with Social CRM March 29, 2011 Rakesh Mishra & Sean Ryan, Industry Principal Consultants, Infosys Technologies
Look to Eastern Hemisphere for Tomorrow's Top Urban Players in the Global Economy March 28, 2011 McKinsey Quarterly