McKinsey's proprietary benchmarking survey conducted annually with a dozen regional and super-regional banks in the United States supports the axiom that investing more in IT is not as important as investing smartly.
All of us aspire to work for leaders who truly value our input. We're looking for a "speak-up culture" - the kind of workplace where we feel welcome and included, free to express our views and opinions, and confident that our ideas will be heard and recognized. But it's not just employees who benefit from this kind of workplace culture. So do employers and shareholders.
You have an earache and decide it's time to see the doctor. You call the office, sit on hold with a receptionist, and finally schedule an appointment – but not until five days later. As if waiting around for your appointment doesn't waste enough of your time, it's only the beginning of a tedious process – driving 20 minutes to the doctor's office, sitting in a crowded waiting room and filling out paperwork.
A major focus of consumer electronics now is the Internet of Things, but what consumers don't know about data policies around the latest technology trend could hurt them.
Companies could create new, revenue-generating services from the "data streams" they produce, but it requires a data-savvy culture and new skills, according to research supported by the Society for Information Management's Advanced Practices Council.
By now, it's conventional wisdom: culture can ultimately break even the most seemingly harmonious corporate match. The list of mergers that have faltered or failed because of culture clash is long. Yet despite the many high-profile cautionary tales, very few companies involved in a post-merger integration deal with the culture question as fully and aggressively as they do with, say, capturing value from cost synergies.
Customer and retailer perceptions and expectations are not aligned, and many retail stores lack the essential technology to measure and apply shopper data across all channels, says a study released by RetailNext, a provider of retail industry analytics technology.