Mike Landry, president of Barkawi Management Consultants, North America, explains the "control tower" approach to supply chain management and why he believes this approach can enable companies to go beyond incremental improvements to real transformational change.

Investigating dealers of counterfeit drugs is similar to investigating drug cartels, Pfizer has found. It's easy for detectives to jump out and catch the guys selling pills on the corner. It's much harder to catch the kingpins. There's one big difference, though. With cocaine, say, the whole supply chain"”from farming to retailing"”tends to be run by one cartel. With fake pharmaceuticals, the marketplace is open and alliances are constantly shifting. To get to the source, detectives typically start with small-time retailers and work their way up the supply chain.

Until smoldering batteries forced safety regulators to ground Boeing's new 787 Dreamliner jets last week, the aircraft manufacturer was flying high, with soaring profits and a recently regained No. 1 ranking in jet deliveries over Airbus.

It's a worst-case scenario for most employees: There's someone in China who can do your job quickly, efficiently and for about one-fifth of your salary, and your boss absolutely loves his work.