In an industry known for its volatility and highly competitive nature, parcel carriers must nonetheless prioritize strong relations with their customers, says Don Caddy, chief executive officer of Engineering Innovation.

There's a shift happening in the parcel market in favor of shippers, says Robyn Meyer, senior vice president of parcel strategy and solutions with Transportation Insight.

With the omnichannel becoming the standard for fulfillment, decisions on allocation and replenishment become far more complicated than just meeting demand at the store level. 

Pavan Mahtani, general manager of returns with Veho, explains the complications that arise from the management of returns, along with solutions that can mitigate the cost for all involved.

On average, Americans who shopped during the 2022 holiday season intend to spend 39% less on gifts during the 2023 holiday season.

For retailers, time is running out for peak-season planning. That’s why it’s important to study your existing peak-season data.

There’s a slowdown in domestic e-commerce, and brands that are ready and able to service international consumers with a premium experience have been able to offset some of that trend, says Ahmed Naiem, chief commercial officer with ESW.

GS1 is hoping to foster adoption of  QR code technology that allows additional information about products in the supply chain to be added along the way.

Quality, cost reduction and sustainability are embedded in the successful retail delivery experience today, says Guy Bloch, chief executive officer of Bringg, a last-mile delivery management platform.

You can control both your own fulfillment operations and control costs, says Mark Riskowitz, vice president of operations at Caraway Home.