Last-mile logistics is more complicated than first- or middle-mile, and it's changing all the time, says Akash Agarwal, co-founder and chief business officer at Beans.ai.

As online orders begin to plateau or even drop, those providers who ramped up for the pandemic are well-prepared for direct-to-consumer logistics, says Mike McComb, senior vice president of global e-commerce for Pitney Bowes.

Without the proper IT implementation, companies can't adequately scale up to meet swelling volumes of online orders, says Ian Berman, QAD Precision solution consultant.

Online orders skyrocketed during the pandemic, and many third-party logistics providers were not ready, according to Robert Liva, senior channel manager at Pierbridge and Martin Hespeler, vice president of sales at Microlistics, both adjacent technologies at Wisetech Global Group.

In this case study, a fourth-party logistics (4PL) provider based in Lima, Peru describes the partnership that allowed it to expand its services from Latin America to Europe and beyond.

It's critical that HR and operations partner rather than work separately if frontline workers are to be successfully retained, says Rachel Bates, chief revenue officer at WorkStep.

Today's highly complex supply chain world requires a more sophisticated platform than traditional transportation management system (TMS) technology offers, says Martin Verwijmeren, co-founder and chief executive officer of MPO.

Heightened customer expectation, constrained resources and generational differences in purchasing are among the changes in the supply chain that companies must respond to, says Wonil Gregg, vice president of customer engagement at DCPerform.

Matt Fain, chief executive officer and co-founder of Popcapacity, describes the technologies needed to eliminate supply chain pain points.

Shekar Natarajan of American Eagle Outfitters, a finalist in the 2022 Supply Chain Innovator of the Year Award, describes building a successful fulfillment and transportation edge network.