A conversation with Alistair Henderson, network manager at Churchill China plc, a U.K.-based global manufacturer of ceramic tableware.

Over the past five years Best Buy Co. has developed a world-class supply chain that supports the company's position as one of the nation's top retailers, while saving millions of dollars in costs.

A conversation with Bill Parry, vice president of logistics for Pittsburgh-based supermarket retailer Giant Eagle.

A conversation with Gordon Heisler, director of transportation operations at Sunoco Inc., in Philadelphia.

Great vision inspires great effort, sometimes turning the improbable into life-changing reality. This is the story of one man's desire to bring reliable and inexpensive phone service to the people of India and the supply-chain effort that helped make it happen.