Think expedited delivery of your goods is too expensive? The harsh truth in today’s market is that failing to utilize it – especially when it comes to fulfillment across borders – could cost you dearly.

First-time exporters in the U.S. understandably find Canada to be an attractive market, but cross-border trade between the two is far from simple.

What would you do if you knew your business was going to face a loss of as much as nine percent of bottom line sales? Hopefully, you would try to avoid calamity by putting steps in place to manage the situation with a customer-friendly returns management program.