CVS/Caremark appears to be creating a new IT team, one that will bridge the digital divide between marketing and IT as the retailer looks to strengthen its omnichannel efforts.

Organizational, operational and technology challenges are hampering retailers' omnichannel efforts; 40 percent of retailers report they are having difficulty integrating back-office technology across all of their channels.

UPS and other carriers raised their shipping rates in January, much to the chagrin of U.S. e-commerce retailers. Now, some industry observers believe Amazon may be the cause of the price hikes.

Recent security breaches lead the news and consumers are increasingly suspicious of possible credit card fraud. When it comes to data security, retailers run the gamut from perfect to poor.

Retailers are using new advances in technology to help them better understand shopper behavior.