In 2021, just one in five of the 2,000 largest publicly listed companies committed to net-zero policies for carbon emissions. A wake-up call is needed, and field service operations are on the front line to deliver it.  

The global pandemic forced many businesses to completely rethink their strategies and digital maturity – but for the service sector, change was well underway before this period of mass disruption. 

With the decrease in brand loyalty, customer experience (CX) has become the new frontier to conquer, as businesses are no longer competing on price or product.