ANALYSIS Five Smart Ways to Ride the Surge of E-Commerce Returns February 1, 2021 Craig Leifeld, SCB Contributor Forward-thinking companies go beyond treating returns as a necessary evil and embrace them as a critical element of competitive advantage and brand promise.Read More
Reverse Logistics: A Priority for Distribution Strategy April 15, 2020 Craig Leifeld, SCB Contributor Nearly a third of new customers won’t come back to a retailer after a poor returns experience.Read More
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