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Yeah, Keep Telling Yourself You're Customer-Focused.

October 1, 2010

We Seem to Needlessly Complicate the Definition of Cloud Computing

September 28, 2010

The New Retail Reality: Multiple Channels, Multiple Sales

September 1, 2010

Your Customers and Business Are in Flux, and That Makes CRM Quite Complicated

August 2, 2010

Like It or Not, There Will Likely Always Be Customers Who Place Orders by Fax

July 23, 2010

There's Probably a Lot More Functionality in Your CRM App than You Realized. Take Another Look.

July 16, 2010

Successful Retail in a Multichannel World

July 14, 2010

A Social-Media Strategy Might Not Be the Best Promotional, Marketing Tool for You

July 8, 2010

Find Out Up Front What Kind of Customer Service and Metrics that Technology Vendor Has

June 22, 2010

Adoption of CRM System Needs to Begin Long Before Implementation Is Under Way

June 9, 2010

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