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Home » Keywords » customer contact centers

Items Tagged with 'customer contact centers'

ARTICLES

As Social Media Grows in Importance, 'Call Centers' Should be Renamed 'Contact Centers'

February 1, 2013
CRM Buyer
It's fairly common practice today for major brands to have a social media team at the ready to respond to customer complaints on social networking sites like Twitter and Facebook. The practice is so widespread that a recent Call Center Satisfaction Index (CCSI) report released by CFI Group found that call centers should perhaps be renamed "contact centers."
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