The barcode label contains far more than shipping information or data about a product's contents, it has the prescription for your company's successful supply chain.

A Middle East IT service management firm has helped one of the region's leading shipping companies improve efficiency by automating manual incident handling and service desk operations.

Analyst Insight: IBM's recent Chief Supply Chain Officer Report - "The Smarter Supply Chain of the Future" - has pretty much validated our four-year informal polling premise that about 90 percent of all supply chains are not mapped out in any formal approach. IBM's respondents placed supply chain visibility among the Top 5 supply chain challenges. Seventy percent said supply chain visibility is one of their major keys to success - yet the majority of those responding have not addressed the issue! - Gregory L. Schlegel, Vice President, Business Development, SherTrack LLC, and Adjunct Professor, Supply Chain Risk Management, Lehigh University, Graduate Program

The maker of sophisticated medical equipment had reached a "plateau" in its efforts to boost customer service and optimize costly inventory within its global operation. Then it found a way to climb higher.