More than a third (36%) of Christmas "Click & Collect" shoppers in the United Kingdom encountered issues with their orders, according to the second annual JDA/Centiro Christmas Customer Pulse report.

More than two-fifths (42 percent) of European adults have bought products directly from a manufacturer in the last 12 months, according to the JDA Manufacturing Pulse Report, which surveyed 6,146 adults online across the UK, Germany, France and Sweden.

European adults have experienced a high number of problems with online orders in the last 12 months, according to data from the JDA/Centiro Customer Pulse Report.

For a limited time, JDA Software Group is offering Supply Chain For Dummies, available as a free download from its web site.

Retailers and consumer goods manufacturers are spending an enormous amount of money, energy and time to improve their omnichannel sales capabilities, yet a JDA report reveals an unexpected and disturbing fact: despite these significant investments, only 16 percent of companies say they can fulfill omnichannel demand profitably today. Retailers and consumer goods manufacturers are spending an enormous amount of money, energy and time to improve their omnichannel sales capabilities, yet a JDA report reveals an unexpected and disturbing fact: despite these significant investments, only 16 percent of companies say they can fulfill omnichannel demand profitably today.

While most manufacturers and retailers realize there is a large gap between where they are today and where they need to be to meet customers' expectations, many fail to use advanced technologies and best practices, according to a JDA survey of 255 executives across 17 countries, representing a wide range of retailers and manufacturers.

JDA Software recently formed a new global 3PL business unit to focus on sales and product development for this market sector. Unit leader Peter van Merode discusses the strategy behind this move and shares views on the global 3PL market.