In a survey that tracks consumer satisfaction in several areas, consumers expressed disappointment with commercial shipping, with much of their dissatisfaction caused by last-minute shopping during the holidays and delivery delays attributed to harsh weather.

High-tech companies are making strategic shifts to their supply chain models to enable greater customer-centricity, meet changing consumer demand patterns and capture new growth opportunities, according to the 4th annual global UPS Change in the (Supply) Chain survey, conducted by IDC Manufacturing Insights.