Challenge: A rapidly scaling e-commerce apparel brand struggled to meet customer expectations and required a flexible fulfillment strategy.
Solution: Omnichannel logistics provider Ryder E-commerce by Whiplash leveraged its dedicated e-commerce technology for real-time inventory control, giving the brand the ability to launch flash sales at short notice. The fulfillment solution included customized value-adds such as promotional packaging for the very best customer experience — every time.
Results: One week into its new fulfillment operation with Ryder E-commerce by Whiplash, the apparel brand fulfilled more than 1,000 orders on time. The result? Almost all of its customers — 99.5% — reported they were satisfied with their order and delivery experience.
About the Solution Provider: Ryder E-commerce by Whiplashis a leading direct-to-consumer fulfillment and retail logistics provider, offering end-to-end customer care, transportation, distribution and value-added warehouse services. Operating 24 distribution centers nationwide across more than 10 million square feet of space, Whiplash brings emerging and established brands the scale they need to grow and succeed.
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