Genpact Limited, active in business process and technology management, and Servigistics, an enterprise software solution provider for service lifecycle management, are working together to provide an end-to-end process and technology offering for aftermarket services operations.
Their solution is designed to help companies unlock significant value in the business by planning and executing on all elements of aftermarket services. The offering provides visibility to management and eliminates process silos, and will also be available through a cost-effective and flexible business-process-as-a-service delivery model.
Post-sales service is an integral part of the overall business strategy, but most companies face challenges in execution largely because functional components of aftermarket service - field service, spare parts, logistics, warranty and contract management - are rarely managed as an integrated whole.
"This partnership will combine Servigistics' technology strength with Genpact's deep process management expertise to accelerate time to value for service organizations that are held accountable for increasingly aggressive revenue and profit targets," said Mark Vigoroso, senior vice president, Global Marketing and Alliances, Servigistics. "We are confident that our combined offering will help companies execute on their service transformational visions more quickly and successfully."
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