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EConnection LLC says that American Honda Motor Company will use its CollisionLink internet-based parts ordering and fulfillment solution for Honda and Acura dealerships and their collision shop customers nationwide. OEConnection says 11 other automakers already use the technology to link dealerships online to their wholesale parts customers.
CollisionLink enables collision shops to submit parts orders to their supplying auto dealerships online. Messaging and sending photos of hard-to-specify parts and schematics between dealers and shops enhances customer communication and customer service. Dealerships reportedly realize:
• Reduced or frequently eliminated non-productive, order-taking phone time
• Faster order fulfillment by avoiding lengthy and time consuming parts data entry
• Automatic and instantly-verified part numbers against the vehicle's VIN to improve order accuracy and help reduce parts returns
• Visibility to the complete parts order including aftermarket parts, along with the original equipment part equivalent to help dealers sell more OE parts.
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