Servigistics reports that Web Service Company, which supplies laundry equipment service and repair for apartments, military bases and other installations, has implemented the Servigistics Service Workforce Management solution and achieved a positive ROI across its service operations.
Web Service Company uses the solution to schedule and route hundreds of field service technicians who service 260,000 washers and dryers across 40,000 locations. It plans to extend use of the application to equipment installation operations in the next phase.
"In our market, delivering world-class service is a primary competitive differentiator, and the Servigistics Workforce Management solution enables us to out-perform the competition," says Chris Hannum, regional vice president of operations for Web Service Company. "We are very pleased with the value achieved-not only have productivity levels dramatically improved, but we've realized a reduction in operating costs."
Servigistics offers service parts management, workforce management and pricing solutions that operate together on a single data model.
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