Challenge: Bottlers from the world’s best-known beverage brand were evaluating their next-generation voice solution. They decided to execute a metrics-based “bake off” to measure performance in a live production environment.
Solution: To justify the business case, the company required a minimum productivity improvement of 8%, and the new voice solution needed to support a quality performance in English, Spanish and French Canadian. It needed to natively integrate with SAP and offer significant cost benefits.
Results: Lydia Voice won the bake off, validated an over 10% productivity increase and easily outperformed the other voice solution. Lydia Voice also eliminated old-fashioned voice template training requirements, and the project — including SAP integration, unit testing and user training — was executed remotely due to COVID-19 travel restrictions. It was completed on time and under budget.
About the Solution Provider: EPG is a leading provider of comprehensive supply chain execution and Lydia Voice software for smarter connected logistics. Lydia Voice is the first voice recognition solution for the logistics market to use deep neural network technology designed for industrial environments where “near perfect” voice recognition is required and eliminates voice-template training.
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