Final mile delivery volumes continue to increase with parcel shipments expected to double by 2026. Meanwhile, carrier rates are rising because of constrained carrier capacity, driver shortages, and higher fuel costs. Consumers are demanding a wider variety of free delivery choices like same-day and over the threshold. Not to mention more sustainable deliveries.
If online sellers don’t make and meet these delivery promises and expectations, they will lose customer brand loyalty and will be unable to compete in the surging B2C eCommerce market.
In response, shippers and their service and technology partners are implementing omnichannel delivery strategies and diversifying their carrier mix. But these require more extensive planning and decision support throughout the order-to-delivery cycle, especially for shippers and shipping technology that rely on a primary parcel carrier with unlimited capacity. They need to more quickly add carriers and more cost-effectively manage a more complex distribution chain.
Mark Picarello, Managing Director, Pierbridge - WiseTech Global US
Bob Malley, CEO, Sendflex Technology
Robert Bowman, Editor-in-Chief, SupplyChainBrain
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