Realize Order and Delivery Excellence through the Fulfillment and Final-Mile Maturity Model

Webinar Description

Today’s shippers face high customer expectations in an increasingly complex and challenging warehousing and shipping environment. Customers expect low-cost and on-time deliveries that are sustainable, trackable, and returnable. Ongoing labor shortages with historically low vacancy rates are making warehouse expansion difficult and expensive. Carrier capacity uncertainty persists while eCommerce continues to increase despite a potential softening economy. All while warehousing and shipping costs continue to rise. These conditions make it increasingly difficult for shippers to meet expectations, make and keep delivery promises, and increase order through-put while preserving margins.

Ideal for:

A. 3PLs, retailers, and manufacturers who added eCommerce fulfillment during the pandemic and are looking to grow and perfect D2C fulfillment operations

B. Online sellers at all stages of growth, from mid-market through to tens of thousands of orders per month, who want to increase revenue while maintaining margins as they expand into additional channels and markets, and improve customer delivery experiences

C. Mature shippers looking to unlock more profitable customer value to increase market share and open growth opportunities

What you will learn:

What are the five stages on the fulfillment and final-mile maturity curve and how you compare against them
How to overcome the common constraints between maturity stages to progressively evolve and improve
What thinking, practices, platforms, and KPIs should be put in place for each maturity stage.