Webinar Description

Merchants and brands are being forced to navigate the perfect storm — inflation, supply chain issues, climate change and unsteady shopper behavior. Luckily, savvy retailers are finding a lighthouse in adopting an integrated post-purchase experience model. This discovery is enabling sellers to not only survive the storm, but thrive in it.

Learn practical applications and processes that improve productivity, profitability and sustainability. Find out how to apply the five Cs to outperform your competition and take shopper loyalty to new heights.

The Five Cs: Communication | Consistency | Convenience | Cost | Conservation

Unlock hidden value by sharing data across the whole post-purchase lifecycle:

• Provide optimal customer experience from delivery through return
• Gain visibility into your end-to-end processes
• HIdentify last-mile blind spots 
• Discover (and eliminate!) the root of high costs or low customer satisfaction 
• Capture greater margins through proactive customer service

In less than an hour, you’ll gain new insights that will change the way you operate and prepare you for any commerce-related storm.

Speakers:

Dan Nevin, General Manager, Inmar Post-Purchase Solutions
Joe Marcaurelle, Vice President & Assistant GM, Inmar Post-Purchase Solutions

Moderator:

Robert Bowman, Editor-in-Chief, SupplyChainBrain