Ensuring customers enjoy a frictionless post-purchase experience, from delivery through return, is crucial if omnichannel retailers are to satisfy buyers, retain customers and drive repeat purchase.

Custom returns management software helped this big-box retailer cut logistics costs, consolidate vendor returns, and improve shipping and inventory visibility.

In order to reduce costs and increase customer satisfaction, retailers need to take a more detailed look at why returns happen and what are the options for dealing with them. 

Inmar, a company that operates collaborative commerce networks, announced its acquisition of Fremont, Calif.-based EXP Pharmaceutical Services Corp., whose core business of pharmaceutical returns and recalls aligns well with Inmar's healthcare service offerings.