Despite progress made in key warranty chain improvement initiatives, service and warranty management executives still wrestle with post-sale customer satisfaction issues and escalating warranty costs.
These executives are revising business processes and adopting technology solutions to better manage warranty workflow, enhance claims administration, reduce costs and implement a closed-loop analytic-driven warranty chain. Such initiatives can help reduce warranty claim processing time and increase customer satisfaction.
Source: CRM Buyer, http://crmbuyer.com