Read any case study and you'll probably encounter overblown statistics that say offshore outsourcing reduced costs by 50 percent, reduced number of defects in production by 25 percent, reduced time to launch application by 40 percent and so on. Some even go a step further and extrapolate these figures to 'business value'. Example: launch time reduced by 10 weeks implies 10 weeks of additional revenue or reduced costs. So 10 divided by 52, then multiplied by annual revenues or IT annual spend equals business value from reduced launch time. Lo and behold--suddenly you have a number in tens of millions. Add up all the other sources of value and you may reach hundreds of millions and even billions as the business value. Sounds good, right?
But if this was accurate, customers would not be so unsure about whether offshore outsourcing has delivered value. Numerous surveys indicate that anywhere from 17 percent to 53 percent of customers have not realized business value/return on investment from offshore outsourcing. Yes, yes, statistics can prove just about anything, but whatever the number, there are customers who have not realized tangible business value from offshore outsourcing.
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