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PanTerra Networks has joined with Packet Island, Inc. to support the troubleshooting of call-quality issues related to the vendors' hosted voice-over-internet protocol (VoIP) customers. PanTerra is a provider of on-demand communications services for small and mid-sized businesses. Packet Island sells software and systems for VoIP lifecycle management. The deal calls for PanTerra to use Packet Island's IT-911 products. PanTerra offers a wide variety of unified applications in the software-as-a-service (SaaS) mode, for communications, collaboration, call center and messaging. The company's on-demand platform, WorldSmartIT, integrates traditionally disparate services in a single interface. Packet Island's IT-911 is an on-demand managed IT service which can be used to deliver remote IT diagnostics and troubleshooting services. The service is supported by a micro-appliance, which is permanently deployed at each customer site, and activated only in the event of a problem that requires remote diagnosis. Using IT-911, PanTerra can monitor a customer's call quality and network activity, as well as perform a variety of LAN/WAN network assessments to aid in the troubleshooting of complex VoIP problems. The quality of each VoIP call can be monitored with active route and traffic analysis, to determine whether there are any external problems that might be impacting service quality.
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