Packet Island Offers SaaS-Based App for Network Monitoring, Diagnostics. has formulated a new product designed specially for managed service providers (MSPs), providing managed services to small and medium-sized businesses (SMBs). Dubbed IT-911, the service bundle includes a small 4" x 5" remote monitoring micro appliance and seven days of full on-demand remote monitoring and diagnostics, all for the price of the box and a low yearly usage fee. Additional days of monitoring are billable to the end customer at an average rate of $30 per day. When problems occur at the customer site, service providers can turn the micro appliance on and off as needed, instead of sending a team of experts to visit the site. For companies in need of continuous monitoring, IT-911 is easily upgradeable to VoIPCare, Packet Island's hosted system for round-the-clock monitoring and report generation. Features of IT-911 include the ability to view data and voice over internet protocol (VoIP) flows to characterize congestion problems and isolate their sources, generate comprehensive reports showing call quality and state of the network, perform packet captures to permit advanced debugging, and load the network with up to 25 concurrent calls to periodically assess wide-area network (WAN) performance.
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