Astea International says that its Service Management OnDemand solution is the industry's first hosted "field-centric" service management offering that mirrors and optimizes the workflow of field service engineers on service calls. The hosted offering helps small and mid-sized companies streamline and automate business processes, improve compliance with service level agreements, and synchronize customer touch points for increased customer satisfaction. It is designed to transform a disconnected, paper-based service business into a real-time service area network that incorporates standardized, best-practice processes.
"Companies want to improve their service management operations , and need an affordable, rapid and low-risk solution," says Rick Etskovitz, CFO of Astea International. "Service Management OnDemand offers the best of both worlds: all of the capabilities of a powerful service management solution, with pay-as-you-go pricing."
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