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Electro Scientific Industries (ESI), a leading provider of world-class photonic and laser systems for microengineering applications, has reduced on-hand inventory and identified process inefficiencies using the Fujitsu Automated Process Discovery and Visualization service (APD). ESI reports that it successfully and cost-effectively gained new and detailed insight into existing processes and identified opportunities to increase inquiry-to-order conversion rates. Of the 22 process improvement initiatives identified, 77 percent were a direct result of the Fujitsu APD exercise.
The APD service provided ESI valuable insight into how many inquiries got converted into quotes, how many quotes got converted into orders, how many orders got canceled and how many orders stayed open. This is helping the ESI team engage in much more focused discussions on how to improve the conversion rate.
The Fujitsu APD service is based on the Fujitsu Business Process Management by Evidence (BPM-e) process mapping and analysis tool and quickly reconstructs real-world processes based on factual information. The cost-effective service eliminates labor-intensive exploration that organizations typically require and immediately reveals what often remains completely invisible even after months of work.
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