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Home » Technology » Call Center Suggests It May Be Better to Start Anew Rather than Add to Existing Structure

Call Center Suggests It May Be Better to Start Anew Rather than Add to Existing Structure

December 18, 2009
Computerworld

Sometimes, waiting for a long time can make the result all the sweeter. That was the case at Tasty Baking Co. of Philadelphia, when it moved out of its cramped factory building and into a new state-of-the-art data center and bakery facilities across town. It's been an IT manager's dream.

There are no more unidentifiable, spaghetti-like, ancient coaxial, Ethernet and telephone cables and wires running who-knows-where through the ceilings and floors in the data center. Now, in the new facility, other needed, overdue IT upgrades can also finally be possible because no further compromises have to be made to fit inside an old factory that was never meant to house a data center when it was built. All of those improvements and more happened when the snack-cakes bakery led the move from the crowded building in the city's North Philadelphia section to a new site.

Being able to start from scratch meant that many existing problems could be solved all at once, from finding more space for the staff to improving power, cooling and maintenance for the IT equipment.

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