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Breaking up is hard to do. And when it comes to IT outsourcing, it can be expensive and risky, too. But issues with an outsourcer-such as deteriorating service levels, lack of investment, excessive turnover, or even fraud-are potentially even more costly than the actual break-up.
Outsourcing relationships don't go south overnight. Customers are more likely to experience a series of subtle changes over time. And sometimes, the partnership itself may be relatively healthy but other changes-a merger or acquisition, for example-may make outsourcing less attractive than it once was. There are nine signs it might be time to call it quits with your IT service provider-or at least get some counseling.
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