Ventyx, a vendor of service delivery management (SDM) software, has developed version 8.0 of its Service Suite. The application represents the first product release since the combination of Indus and MDSI, creating Ventyx. Drawing on the Advantex enterprise workforce management platform developed by MDSI, it manages all types of field work, including service, maintenance, inspection, repair, trouble/outage and construction. Among the features of version 8.0 is a new Gantt chart in the Dispatch application, giving dispatch users a graphical overview of shifts worked by mobile users and the orders assigned to those shifts. A color-coded display of states, alerts and "hover" menus provide for more detail, presenting a real-time view of current day orders and activities in the field. The tool can trigger local optimization of workflows as work orders are completed. Enhanced scheduling features for complex, long-duration orders apply to a broader set of clients in multiple industries, Ventyx said. Long-duration orders can be assigned on the Gantt chart manually, or the system can automatically assign them over one or two consecutive shifts. In addition, Service Suite can now share information with a broader set of mobile devices and applications, including smart phones and PDAs with voice and data capability supported by a Java virtual machine.
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