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Fashion accessory retailer Claire's Stores imports most of its goods from Asia and Deborah Winkleblack, director of international logistics and compliance, believes ocean carrier service and relationships leave much to be desired. In this candid interview, Winkleblack airs her concerns, points to failings on both sides and observes a few, small signs that things may be improving. [Run Time (Min.): 11:12]
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