E-commerce/omni-channel - Articles - Page 24

Q&A | How P&G Responds to Changing Customer Preferences

December 5, 2018

The consumer-products giant has an innovative strategy for adjusting to ever-shifting consumer preferences.

DHL Turns to Robots to Equip U.S. Warehouses for E-Commerce

December 3, 2018

DHL is deploying artificial intelligence, self-driving vehicles and product-picking robots at its American warehouses to help handle the surge in e-commerce demand.

Want to Be a Modern CPG? Start With Your Supply Chain

December 3, 2018

Mohammed Hajibashi, SCB Contributor

Modern customer service is no longer simply about selling products — it’s about offering an entire experience.

Q&A | They Want It Now: The Age of Same-Day Delivery

December 3, 2018

Robert J. Bowman, SupplyChainBrain

Once considered a premium option — assuming it was available at all — same-day service is now the standard for many e-commerce shoppers.

E-Commerce Fulfillment: The Golden Age or Nuclear Age?

November 30, 2018

Ben Gordon, Dave Stubbs and Matt Smalley, SCB Contributors

For two decades, e-commerce has grown more than 20 percent, fueled by the explosion of providers like Amazon. But this year was a turning point.

Unprecedented Online Holiday Sales Could Have Costly Aftermath for Retailers

November 29, 2018

Bloomberg

Black Friday results have reinforced that this U.S. holiday shopping season will be one of the best in recent memory. But even in good times, there are concerns for retailers.

Think Tank

Three Keys to Happy Shoppers This Holiday Season

November 28, 2018

Guy Courtin, SCB Contributor

It's the most wonderful time of the year, and customer expectations have never been higher.

Border Shutdowns Could Cost Billions, Local Business Officials Warn

November 27, 2018

Bloomberg

Shutting down ports of entry at the U.S.-Mexico border near San Diego could cost local industry billions, say business officials in the region.

Black Friday Weekend Sales Suggest Merry Holiday Shopping Season to Come

November 27, 2018

Bloomberg

Black Friday weekend sales data from third-party analytics providers indicate a merry start to the holiday season — with online sales taking more share.

Think Tank