Challenge: A leading automotive parts retailer, with more than 3,000 stores in the U.S., wanted to quickly develop their B2B channel while simultaneously growing their traditional retail channel. But their operations would have to adapt to meet the higher service level that B2B customers require.
Typically, when a protracted longshore labor dispute comes to an end, and operations on the docks return to normal, all parties vow to move forward and bury any residual acrimony. This time around, that might not be the case.